RENTAL
POLICIES
TRANSIENT OCCUPANCY RENTAL AGREEMENT
IF, AT THE TIME OF ARRIVAL, YOU FIND
PROBLEMS WITH YOUR RESERVED UNIT, IT IS YOUR RE-
SPONSIBILITY TO CALL OUR OFFICES (800) 962-1489 24
HRS. A DAY AND REPORT THOSE PROBLEMS
IMMEDIATELY. ABSOLUTELY NO REFUNDS OR COMPENSATION WILL BE CONSIDERED FOR
COMPLAINTS MADE AFTER DEPARTURE.
THIS AGREEMENT (herein Form), between the Vacation
Rental Guest (herein Guest) and Resort Properties International, LIc. (herein
RPI), is made in the City of South Lake Tahoe, County of El Dorado, State of
California. This Form must be accepted by the Guest as “agreed to” and such
acceptance shall be on file with RPI prior to the release of keys to the Guest.
PAYMENTS: The
amount as shown to you on the “Reservation Details” page of your online
reservation notated as “Total” will be charged to your credit card immediately
upon completing the reservation. There is a three-night minimum on holiday
weekends, five night minimum for Chrismas and New Years. If you book a holiday
less than the minimum, a reservationist will contact you about this booking.
CANCELLATION: The applicable portion of the cancellation policy is dependent upon
the time of the cancellation:
1.) If
a reservation is canceled 30 days (45 days for holiday periods) or more prior to
your check-in date, the amount notated as the "Administration Fee" in
your reservation, plus a cancellation fee of $25 will be made against your
account.
2.) If
a reservation is canceled less than 30 days but more than 14 days (less than 45
days but more than 30 for holiday periods) prior to
the stay, an amount equal to 1/2 the rent, plus the amount notated as the
"Administration Fee" in your reservation, plus a cancellation fee of
$25 is made against your account unless the reservation (in the same unit) is
rescheduled within 90 days or the unit is re-rented for the cancelled time
period. If a rescheduled reservation is canceled at anytime, all funds are
forfeited.
3.) If
a reservation is canceled 14 days or less (30 days or less for holiday
periods) prior to the stay, all of the funds collected are forfeited
unless the reservation (in the same unit) is rescheduled within 90 days or the
unit is rerented for the cancelled time period. If a rescheduled reservation
is canceled at anytime, all funds are forfeited.
If the cancellation is due
to announced road closures ONLY, NO cancellation charges will be applied
if reservation is transferred to a future date within 90 days, and in the same
rental unit. Only one date change is allowed under these circumstances. If
rental is paid and you do not show, or you stay less than reserved dates,
services shall be considered rendered and no refund will be made.
CONDITIONS BEYOND OUR
CONTROL: RPI reserves the right to transfer a Guest to a comparable property
prior to arrival. should it be necessary and without notice. Guest
acknowledges that RPI has no control over many situations; no refunds will be
issued for weather, snow or road conditions, power, cable television or
telephone outages or other acts of nature, nor is any guarantee or warranty
made as to the condition or quality of televisions appliances, and the like.
Every reasonable attempt will be made to put them in proper working order
during your stay. Some properties could be sold prior to your arrival. Our
liability then ends with informing you that the property has sold prior to your
arrival date and offering to refund your monies in full or switch your
reservation to a comparable property (should one be available) at your choice.
Beyond this notification and these options offered, the company shall bear no
further responsibility unless otherwise indicated.
HOLD HARMLESS DUE TO EVENTS
THAT ARISE FROM NATURALLY OCCURING HAZARDS AND UNFORESEEN AND/OR UNPREDICTABLE
OCCURRENCES. Guest is hereby alerted to the fact that certain hazards,
and unforeseen and/or unpredictable occurrences are inherent with geographical
location of the Tahoe Basin, including but not limited to those that arise from
weather, altitude and/or being the natural habitat of wild animals. It is the
Guest's responsibility to familiarize themselves with such possible
occurrences. Further, RPI shall not be held responsible for any latent defects
within or without the rental property that are beyond the scope of a diligent
search for such defects. Guest agrees to hold RPI and/or it's agents harmless
in the event of any damage or injury to self or property, or to any additional
persons staying with the Guest during this rental or ant other person
whomsoever in connection with the rental of the property that results from
accident, injury, any effects of snow, ice, flood, defective construction,
fire, theft, injury caused by contact with animals, and the like. RPI also
shall not be liable for any error of judgment or for any mistake of fact or
law, or for anything which it may do or refrain from doing hereunder, except in
cases of willful misconduct, or gross negligence.
ARRIVAL & DEPARTURE
TIME: Check-in time is 3:00 p.m., check -out time is 11:00 a.m. No
exceptions will be made unless authorized by RPI in advance and an appropriate
notation has been made on the guest's confirmation letter and/or entered on
RPI's reservation system. Guests arriving before 3:00 p.m.
or staying after 11:00 a.m. are subject to an additional night's rent.
KEYS: The reservation must be fully paid for and
this contract accepted and that acceptance is on file with RPI before keys will
be released to the Guest. Keys will be available at 3:00
p.m. (3:30 p.m. during holidays) During business hours, keys will be available
at the office counter. After business hours, keys will be available inside the
key lockbox. Upon departure, keys must be dropped in the key drop slot located
at office.
NUMBER OF GUESTS: The
number of occupants allowed as overnight tenants is printed on your
“Reservation Details”. This number includes both adults and children who
sleep in their own beds. Any additional Guests beyond this number must be
authorized by RPI prior to your arrival. You will be charged an additional
$25.00 per unauthorized person per night, above this number.
MAXIMUM OCCUPANCY AS PER
THE VACATION RENTAL ORDINANCE: Maximum occupancy for each rental
unit is posted therein. Over occupancy will result in immediate eviction
from the rental with no refund of rent.
PETS: No Pets are
allowed without prior approval by RPI. Evidence of a pet found in
your unit during your stay could be grounds for immediate eviction and NO
refund of rent. You will be charged the cost of cleaning the carpets and furniture
and for any damages caused by the pet.
LARGE GATHERINGS: RPI
does not allow weddings. receptions. or lame parties of any kind in or at any
of our units. Parties or gatherings of more than twice the number
of Guests listed as maximum capacity of your unit will be considered as a
breach of the content of this Form and could be grounds for immediate eviction
and NO refund of rent. Noise output must be strictly controlled, including the
volume of any music. No musicians or entertainment is allowed outside. No
yelling or loud activity is allowed in the street. Please close windows and
doors when possible to help control noise.
DISTURBANCE OF THE PEACE;
ILLEGAL ACTIVITIES: Disturbing the peace or disturbance of your
neighbors or any illicit activity is a violation of local ordinance. If law
enforcement officers are called, come to the unit and fill out a substantiated
"disturbance report” or similar complaint, eviction will be
immediate and all of your rental funds will be forfeited.
MISSING OR DAMAGED
PROPERTY: If property belonging to the unit and/or RPI is found missing or
damaged by the Guest, the cost of replacement of or repair to that
property plus a $50.00 service charge for each replacement/repair will be made
to your credit card.
FIREPLACE USAGE: Do not
remove ashes from the fireplace. Ashes will be removed by the
housekeeper after your departure. Do not burn tree bark, pine needles,
pinecones, cardboard or pressed wood products (i.e., DuraFlame Logs, etc.). Open
the fireplace damper before using. (If unit has a gas log fireplace, do not
bum anything in the fireplace and be sure gas key is completely turned off
after use.) Close fireplace damper only when fire is completely out.
TELEPHONE CALLS: Local
and toll-free calls are free of any charges. Tenants
making long distance toll-type calls will encounter a call blocking system
which will allow the use of most phone calling cards and major credit cards.
Should it be found that the call blocking system has been circumvented in any
way during your stay, the cost of any long distance calls that appear on the
property Owner's phone bill plus a $15.00 service charge will be charged to
your credit card.
WINTER SEASON PARKING: If
snow removal is in progress. street parking is not permitted by local ordinance. Cars in
the way of snow removal equipment on any street are subject to towing, impound
fees and parking fines.
GUEST'S RESPONSIBILITIES AT
CHECKOUT OF THE RENTAL PROPERTY: At checkout, Guests are expected to do the
following: Kitchen: Dishes and cooking utensils cleaned & put
away. All food must be removed from the refrigerator (including the
freezer). Trash: place all trash in the cans or dumpster provided outside the
home. Do not place any garbage in plastic bags outside rental home!!!
Thermostat must be set at 55 degrees when you leave the home. Return all keys
to the office key-drop return.
ITEMS LEFT IN UNITS BY
GUESTS: It is the responsibility of the Quest to notify our office of items
left in a unit Check all closets and drawers and look under beds.
Personal items found in the Unit will be held for 20 days. A $15 service
charge plus postage will be charged for mailing items back.
AFTER HOURS ASSISTANCE: Please
call our main office at (530) 544-5300 (local call) or (800) 962-1489 If you
require assistance due to your negligence (i.e., lost keys, maps, etc.) you
WILL BE CHARGED at the rate of $15.00 per hour (1 hour minimum). All Guests are
responsible for getting everyone in their group to the unit.
DISSATISFACTION WITH THE
UNIT: If the rental home is found unsatisfactory upon arrival. you
MUST notify our offices immediately. During normal business hours,
you may reach us at (530) 544-5300 (local call) or (800) 962-1489 (out-town)
Your choice of options will be: 1.) We will make every reasonable attempt to
rectify the problem with the Unit you are in; 2.) We will move you to another
comparable Unit, if one is available. Charges for any re-stocking, cleaning
and/or repairs required as a result of your entering the unit will be charged
to your credit card. If you stay in the unit longer than 2 hours without
notifying us of your dissatisfaction, RPI will assume that you are satisfied
with the accommodations
and only option 1.) above
will be available to you.
VACATION RENTAL ORDINANCE: Guest is
hereby made aware of the Vacation Rental Ordinance currently in force in South
Lake Tahoe. Any violation of that Ordinance which results in the issuance of
Notification Of Violation by any authority thereof shall result in the
immediate eviction of the Guest, the forfeiture of all moneys collected and an
additional assessment of $500.00 to the Guest. This ordinance made be
viewed and printed in its entirety at the City’s website: http://www.cityofslt.us/ordinances/vacationhomerentals.html
.
LEGAL JURISDICTION: In
the event of any Iegal action whatsoever, made the by either RPI or
the guest (and/or any member of their party), arising from this reservation, it
is hereby agreed by these parties that the courts of proper jurisdiction in
these matters shall be those located in the City of South Lake Tahoe, for El
Dorado County, CA
Severability: Should any
provision of this contract be found to be void, voidable, illegal or in other
way unenforceable, all other provisions herein shall remain in full force and
effect.
Entire
Contract: The foregoing is the entire contract between parties
hereto. No other statements, promises, verbal agreements, assumptions and/or
understandings are part hereof.
I HAVE READ THIS ENTIRE CONTRACT AND AGREE THAT I AM RESPONSIBLE
FOR ALL OF THE ABOVE RULES. I AGREE TO BE RESPONSIBLE FOR ALL DAMAGES CAUSED BY
MY PARTY. RPI HAS MY EXPRESS PERMISSION TO AUTHORIZE MY CREDIT CARD FOR A
SECURITY DEPOSIT IN THE AMOUNT OF $300.00. I UNDERSTAND THAT, SHOULD IT BE
NECESSARY, THIS AUTHORIZATION WILL BE UTILIZED BY RPI TO CHARGE ME FOR ANY
DAMAGES, ANY LONG DISTANCE TELEPHONE CALLS, MISSING ITEMS, ANY EXTRAORDINARY
CLEANING TO THE UNIT AND ANY CHARGES ARISING FROM ANY VIOLATION OF THE VACATION
RENTAL ORDINANCE BY MYSELF OR ANYONE IN MY PARTY IN THE AMOUNTS DESCRIBED
HEREIN. SHOULD CHARGES FOR THESE DAMAGES, ETC. EXCEED THE INITIAL AUTHORIZATION
OF $300.00, I HEREBY GIVE RPI MY EXPRESS PERMISSION TO CHARGE MY CREDIT CARD
FOR THE BALANCE OWED. I FURTHER AUTHORIZE RPI TO CHARGE MY CREDIT CARD FOR ANY
OUTSTANDING BALANCES DUE PRIOR TO ARRIVAL.